Question 1

How far in advance should I book a surprise?

Accepted Answer

We recommend booking at least 3–5 days in advance so our team has time to plan every detail properly. That said, we understand surprises can be spontaneous — get in touch and we'll always try our best to accommodate shorter timelines, including same-day requests where possible.

Question 2

Which cities do you deliver surprises in?

Accepted Answer

Most of our experiences are available across Mumbai, Delhi NCR, Bangalore, Pune, Hyderabad, Chennai, Kolkata and Ahmedabad, with more cities added regularly. Tell us your city on the enquiry form and we'll confirm availability right away.

Question 3

Can I customize a package or combine categories?

Accepted Answer

Always. Every package on our site is a starting point — most clients add flowers to a cake order, upgrade a room, or blend a birthday setup with a gift hamper. Choose "Other" on the contact form, or mention your idea directly, and our team will build a custom quote around it.

Question 4

Do I need to pay the full amount upfront?

Accepted Answer

No. A booking is only confirmed once our team has spoken with you about the details, timing and any customizations. Payment terms — including any advance amount — are shared and agreed upon at that stage, never before.

Question 5

What if I need to reschedule or cancel?

Accepted Answer

Life happens — rescheduling requests made at least 48 hours in advance are usually accommodated at no extra charge. See our Cancellation Policy for the full details on refunds and timelines.

Question 6

How do you keep the surprise a secret?

Accepted Answer

Discretion is part of the craft. Our coordinators plan access, timing and setup around when the person being surprised won't be present, and we're always reachable on WhatsApp on the day to adjust in real time if plans shift.

Let's Create Something Unforgettable

Questions, Answered